Terms of Service

GoWarehouse is a cloud warehouse management system (WMS) offering inventory management, inbound/outbound operations, picking and packing, QC, order management, e-commerce platform integration and related warehouse-management functions.

The Company grants you a limited, non-exclusive, non-transferable and revocable right to access and use the Service during your subscription term. This grant does not constitute any assignment of intellectual property rights.

The Company reserves the right to add, modify or discontinue features at any time; material changes will be announced in advance.

1. You must provide true and accurate information to complete registration and are responsible for keeping that information up to date.
2. You must safeguard your account and password; all actions taken through your account are deemed to be your own.
3. If you discover unauthorized use of your account, notify the Company immediately.
4. The Company recommends enabling two-factor authentication (TOTP) to improve account security.

1. The Service is offered in Standard, Professional and Enterprise plans; feature specs and pricing for each plan follow the published rates on the website.
2. Subscription fees are charged monthly or annually, billed in advance at the start of each cycle.
3. Subscriptions renew automatically at the end of each term. You will receive an email reminder before renewal. To cancel renewal, do so from the admin panel before the current term ends.
4. Shipments exceeding plan limits are billed at the published overage rates.
5. The Company reserves the right to adjust prices; changes take effect from the next billing cycle and will be notified at least 30 days in advance.

1. The Service offers a free trial period during which you may experience the full feature set at no charge; trial duration follows each plan’s rules — see the pricing page for details.
2. If you do not subscribe to a paid plan by the end of the trial, your account will be suspended automatically.
3. Trial-period data is retained for 30 days and then deleted.

1. The Service is digital content not provided on a tangible medium and is provided only after your prior consent. Under Article 2 Paragraph 5 of the Executive Yuan’s Regulations on Reasonable Exceptions to the Distance-Selling Right of Rescission, the 7-day right of rescission under Article 19 of the Consumer Protection Act does not apply.
2. All plans include a free trial; please use the trial to fully evaluate whether the Service meets your needs.
3. No refunds are available after a paid subscription begins.
4. You may cancel your subscription at any time from the admin panel. Cancellation stops auto-renewal; the Service ends at the close of the current billing cycle and remains usable until then.

1. Data you upload or import through the Service (including but not limited to product, order and inventory data) remains your property.
2. You authorize the Company to process, back up and transmit your data to the extent necessary to provide the Service. The Company will not use your data for purposes unrelated to providing the Service.
3. You may export your data at any time through the system’s export features.
4. After termination, the Company will retain your data for 30 days and then permanently delete it. Please export your data before termination.
5. For collection, processing and use of personal data, see the Privacy Policy.

When using the Service, you agree not to:

1. Transfer, lease or share your account with any third party
2. Reverse engineer, decompile or disassemble the Service
3. Use the Service to engage in any unlawful activity
4. Interfere with or disrupt the normal operation of the Service
5. Access other users’ data without authorization
6. Circumvent the Service’s security mechanisms or access controls
7. Resell, sublicense or otherwise provide the Service to any third party as part of their own service

The Company may suspend or terminate the Service without notice on discovering a violation of the above.

1. The Company commits to a monthly Service availability of at least 99.5% (the “SLA”). Availability calculations exclude the following:
   • Scheduled maintenance windows
   • Outages caused by force majeure
   • Outages caused by you or a third party
2. Service suspensions for system maintenance will be announced in-system in advance.
3. If the Company fails to meet the SLA, you may contact customer service to apply for service credit, which will be issued as an equivalent extension of your subscription.

1. The intellectual property rights in the Service’s software, interface design, source code, trademarks and related documentation belong to the Company.
2. These Terms grant you only the right to use the Service during your subscription term; all rights not expressly granted are reserved by the Company.

1. The Service is provided on an “as-is” basis. The Company makes no warranties, express or implied, regarding fitness for a particular purpose or commercial value.
2. The Company is not liable for any indirect, incidental, special or consequential damages (including but not limited to loss of profit, loss of data, or business interruption) arising from use of the Service.
3. The Company’s aggregate liability in connection with the Service is capped at the total subscription fees you paid in the 12 months preceding the incident.

1. You may terminate the Service at any time by cancelling your subscription.
2. The Company may terminate your Service without notice if you breach these Terms or fail to pay after a demand has been issued.
3. If the Company terminates the Service for business reasons, it will give at least 90 days’ notice and assist you in exporting your data.
4. Regardless of the reason for termination, your data will be retained for 30 days after termination for export, then permanently deleted.

The Company reserves the right to amend these Terms at any time. Amendments will be posted on this page; material changes will be notified by email at least 30 days in advance. Your continued use of the Service after the amendment is published constitutes acceptance of the amended Terms.

These Terms are governed by and construed under the laws of the Republic of China (Taiwan). The parties agree that any dispute arising from these Terms shall be submitted to the Taiwan Taipei District Court as the court of first instance.

If you have any questions about these Terms, please contact us:

• Address: 14F-1, No. 270, Sec. 4, Zhongxiao E. Rd., Da’an District, Taipei, Taiwan
• Phone: +886-2-25679629
• Email: [email protected]